Openheartsurgery. Giving unsatisfied customers real service.
A Design service by Adam Broomberg and Jeremy Walton, 1995.
The service. The basics of the service, is to allow people to come to the shop and hand over their old , tiring house hold products.
These products would then be worked on and used to create new products. The customer has the choice of discussing their needs or taking pot luck in what the product will return as. Or they can part exchange with another product off the shelf.